Business Succession Plan

In terms of the legislation which governs this industry, all financial planning operations are obliged to have in place a succession arrangement to cater for the eventuality of the death or incapacity of the principal member of the business.

To this end, Naviganti Financial Planning cc has invested heavily in the qualifications of its staff, to the extent that all constituents of the business enjoy redundancy in skill sets. In the event of the death or incapacity of the current Principal, our clients will enjoy uninterrupted service from Naviganti Financial Planning. Our systems and solution generation methodology are not dependant on the skill set of any one individual, and service level agreements with our resource suppliers ensure continuity.

We are confident that our clients’ interests are sufficiently protected by this continuity arrangement, and that the advice process and administration of their affairs would be suitably cared for.

 

CONFLICT OF INTEREST MANAGEMENT POLICY:

Naviganti Financial Planning cc has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act.

You can email info@navigantifp.co.za to obtain a copy of this policy.

 

TCF POLICY:

Our Treating Customers Fairly policy is centered around the guidelines provided by the Financial Services Board to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSCA seriously, in particular, the requirement to treat customers fairly. You can email info@navigantifp.co.za to obtain a copy of our TCF Policy.

 

PRIVACY POLICY:

Naviganti Financial Planning cc is committed to maintaining the privacy and security of its customers' personal and private information. Our privacy policy outlines our practices and commitment to the customer, you can email info@navigantifp.co.za to obtain a copy of this policy.

 

PAIA MANUAL:

This information manual provides an outline of the types of records held by Naviganti Financial Planning cc, and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”). You can email info@navigantifp.co.za to obtain a copy of this manual.

 

Complaints Resolution Policy

Letter of Introduction & Disclosures